Like many companies, we have people located in several locations. We make use of many of the basic tools for collaborating - phone, email, wiki, etc. - as well as Skype. We have been using Skype for quite some time, but recently started making continuous use of Skype. During the average day, dozens of discussions take place which may involve or benefit our remote team members. Unless they are constantly 'plugged in', it is almost a guarantee they will miss relevant collaboration.
We purchased several high-quality USB speakerphones for everyone and now pretty much stay in touch all day. I never really thought about Skyping folks for 10 hours (who knew!). We have minor issues now and then, but overall this has been great for us. Of course, now we can't make fun of anyone without them knowing<g>.
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